Smiles Bookings Privacy Policy

Our privacy policy sets out how Smiles Bookings uses and protects any information that you give Smiles Bookings when you use this website to make a booking enquiry.

Smiles Bookings is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Smiles Bookings may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What information we may request

We may request the following information:

What we do with information we gather

We require this information to understand your needs and provide you with a more accurate quote and better service, and in particular for internal record keeping. As an agent Smiles Bookings will provide the relevant suppliers with your details to enable them to provide you with their services (accommodations and/or transportation and/or meals and/or any and all other travel services and activities), for example first name and surname of guest who will be staying at a specific supplier such as a hotel or lodge.

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We only do this if you subscribe to our newsletter. From time to time, we may also use your information to contact you for market research purposes or to rate our services or products. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Smiles Bookings is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your browser. Once you agree, the file is added. The cookie helps us to analyse our web traffic. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering your page preferences.

We use traffic log cookies to identify which pages are being used. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. This may prevent you from taking full advantage of the website

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection, or use of your personal information in the following ways.

Any forms filled in on the website will not result in direct marketing. The only information used for direct marketing will be information collected in our newsletter and only used for our newsletter. The newsletter can be opted out of at any time. If you had previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. If you believe that any information, we are holding is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.